Platform & API Support Guides

Getting Started

• Accessing and Using Your Price/Coverage Lists
• Understanding Your Bundle Groups
• Understanding Unlimited Bundles
• Is There A Sandbox / Test Environment?
• Create And Verify Your eSIM Go Account
• Log Into Your Account

See all 7 articles

Managing Your Account

• Reset Your Password
• Manage / Add Users To An Account
• Delete A User
• Locate And Input Your API Key
• Refresh Your API Token

Creating eSIMs

• Ordering Multiple Bundles
• How To Test The API Ordering Process
• Apply A Bundle From Inventory To A New eSIM
• Create An eSIM Using The API
• Querying the Catalogue
• Create An eSIM Using The Portal

Managing eSIMs

• How Do Queued Bundles Work?
• Review All eSIMs In Your Estate
• Check The Status Of An eSIM
• SIM Refresh
• Check Your Order History
• Download The QR Code & CSV File For An Existing Order

Managing Bundles

• Revoke A Bundle To Inventory Or Credit
• Add A Bundle To Your Inventory
• Apply A Bundle From Inventory To An Existing eSIM

Topping Up / Billing

• Accessing Your Top Up Invoices
• How To Receive Top Up Notifications
• How To Retrieve Your Account Balance Using The API
• Enable Balance Notifications
• Set Up Auto Top Ups
• Top Up Your Account

See all 7 articles

Troubleshooting & FAQ

• 400 and 403 Error Troubleshooting
• Callback URL
• (400) error "incompatible bundle/profile combination"
• Where Can I Find The SMDP+ Address And Activation Code?
• My CSV File doesn't Display Correctly
• Value Added Tax (VAT) For UK Registered Companies

Branding

• QR Codes
• SMS Sender ID
• Install Name
• Set Network Name (SPN)
• Android Direct Install SHA Key

Cyber Security Best Practices

• Preventing Fraudulent Orders
• Cyber Security Best Practices