Platform & API Support Guide

Getting Started

• Is There A Sandbox / Test Environment?
• Create And Verify Your eSIM Go Account
• Log Into Your Account
• Identify Which Account Manager Is Assigned To You

Creating eSIMs

• How To Test The API Ordering Process
• Apply A Bundle From Inventory To A New eSIM
• Create An eSIM Using The API
• Create An eSIM Using The Portal

Managing Bundles

• Revoke A Bundle To Inventory Or Credit
• Add A Bundle To Your Inventory
• Apply A Bundle From Inventory To An Existing eSIM

Managing eSIMs

• Checking Network Coverage For A Particular Country
• How Do Queued Bundles Work?
• Review All eSIM's In Your Estate
• Check The Status Of An eSIM
• SIM Refresh
• Check Your Order History

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Managing Your Account

• Reset Your Password
• Manage / Add Users To An Account
• Delete A User
• Locate And Input Your API Key
• Refresh Your API Token

Topping Up / Billing

• Accessing Your Top Up Invoices
• How To Receive Top Up Notifications
• How To Retrieve Your Account Balance Using The API
• Enable Balance Notifications
• Set Up Auto Top Ups
• Top Up Your Account

Troubleshooting & FAQ

• Unlimited Bundles
• (400) error "incompatible bundle/profile combination"
• Cyber Security Best Practices
• First Line Troubleshooting Guide
• Where Can I Find The SMDP+ Address And Activation Code?
• My CSV File doesn't Display Correctly

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