International organisations outside of the UK are not subject to VAT, however If your organisation is a VAT registered UK company then VAT must be charged.
When Topping Up Your Account you will notice the chargeable currency is U.S Dollars.
After top up you will be provided with a VAT invoice from eSIM Go, allowing you to reclaim the VAT in your next VAT quarter.
Most wholesale telecoms services are subject to domestic reverse charge VAT, however data only services are excluded from this mandate.
Please follow this link for more information from HMRC showing exclusions - https://www.gov.uk/guidance/vat-reverse-domestic-charge-for-telecommunications-services
Top ups, your balance and bundle purchases within the portal will always be displayed NET (without) of VAT.
In the example below a top up of $100 is being made by a VAT registered UK company, you will note that 20% (the current VAT rate) has automatically been added to the top up and so the total transaction value is $120.
After checkout, the account balance balance in this example will be increased by the NET amount of $100.
Please note; You are legally obliged and solely responsible to notify eSIM Go of your VAT status. Ensure you have accurately completed your company billing details, including your VAT number.
If you did not enter your VAT number at the point of Creating An Account, then please follow the steps below:
2. Click on the "Settlings" tab
3. Click "Billing" > Enter VAT number including country code > Click "Save Changes"
The VAT rate and related rules are regulated by the governing body HMRC and are subject to change at their discretion, all details provided by eSIM Go in this article are correct at the point of publication (January 2023)