Due to the timezone differences, our support team may take several hours to get in touch with you.
Please enter the further details of your request. A member of our support staff will respond as soon as possible.
Please copy / paste here, the API call being queried or failing
Please enter the Timestamp / Date, of the API call
Please copy / paste here the response from the API call in question
I have confirmed the end user device is eSIM compatible
I have confirmed the end user device is carrier unlocked
I confirm I have checked the APN settings are correct on the end user device
I confirm I have checked a bundle is applied to the eSIM for the country the end user is located in
eSIM ICCID/Serial Number (begins with 89...)
Please select the country the end user is attempting to use the eSIM in
Please select one of the options
I confirm I have checked that the end-user device has a stable Wifi or 4G connection
Which area of the Portal do you need assistance with?
Low: Minimal to no business impact. Queries to address when resources are available. Normal: Minimal to moderate business impact. Day to day end user issues to be addressed within a reasonable timeframe. High: Significant business impact. Will require prompt attention due to wide ranging impact. Urgent: Total business outage. Needs immediate attention and has significant impact.