Due to the timezone differences, our support team may take several hours to get in touch with you.
Please select which part of the platform you are having trouble with.
Please copy / paste here, the API call being queried or failing
Please enter the Timestamp / Date, of the API call
Please copy / paste here the response from the API call in question
I have confirmed the end user device is eSIM compatible
I have confirmed the end user device is carrier unlocked
APN should be: data.esim
The current status of the bundle on this ICCID
eSIM ICCID/Serial Number (begins with 89...)
Please select the country the end user is attempting to use the eSIM in
e.g. Street name, zip code, what3words
Please select one of the options
I confirm I have checked that the end-user device has a stable Wifi or 4G connection
Which area of the Portal do you need assistance with?
Please enter the further details of your request. A member of our support staff will respond as soon as possible.
Low: Minimal to no business impact. Queries to address when resources are available. Normal: Minimal to moderate business impact. Day to day end user issues to be addressed within a reasonable timeframe. High: Significant business impact. Will require prompt attention due to wide ranging impact. Urgent: Total business outage. Needs immediate attention and has significant impact.