The purpose of the "SIM Refresh" function is as the name suggests.
When the SIM is refreshed it will forcibly disconnect it from the current network and refresh the connection, either attaching to a different network or re-attaching to the same network as before that's the better connection. This should resolve any roaming issues the end user may be experiencing.
To use the "SIM Refresh" function:
2. Click "View eSIMS" - all ICCID's are now displayed in the SIM Management screen
3. Scroll to the right on the SIM Management page > Click the "I" symbol on the corresponding eSIM
Note; If you know the ICCID of the SIM then you can type in the full or partial ICCID in the search box to filter out the remaining SIM's
4. The SIM status is now displayed > Click "Refresh SIM"
5. Advise the end user to turn "Airplane Mode" On / Off to re-attach to a network