eSIM Troubleshooting with Your Customers

Connectivity Troubleshooting

• First Line Troubleshooting Guide
• Manual Network Selection
• How do I set up my APN?
• Can’t connect my eSIM on Android
• Can’t connect my eSIM on iOS/iPhone
• Guidance for Fast Data Usage

Install Troubleshooting

• Install Troubleshooting
• Direct Install - Installing eSIM(s) On An Apple Device Using Universal Link (iOS 17.4 and above)
• Installing eSIM(s) On Android Devices
• "Unable to Activate eSIM" error
• “Cellular Plans From This Carrier Cannot be Added” Error Message
• “Unable to Complete Cellular Plan Change” Error

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