On the day of porting, the customer may experience a temporary service disruption during the porting window. This is expected behaviour and typically resolves automatically.
Porting is usually completed by 16:00 UK time on the scheduled port date.
If the customer still experiences service issues after 16:00, please contact our support team for investigation.
Please note that above is applicable only for porting in request, where the partner is RSP (Recipient Service Provider). If the customer experiences any issues with the service after porting they should contact their new service provider.