This help guide walks you through the steps required to install an eSIM on Android Device's, the guide was created using a Samsung Galaxy S21 with the most recent version of Android software available at the time, Android 13.
There are two install options offered in this help guide, either "install using a QR code" or "manual install"
Before starting the install, it is important you have the following three components:
- A strong internet connection - Ideally using a Wifi network or a good 4G connection
- An eSIM compatible device - If unsure, a list of compatible devices is provided here
- The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here
Don't forget to turn on "Data Roaming" after install!
Install Using A QR Code
Scan the QR code, there are two options for scanning;
1.1) Open camera > Scan QR > Tap "Add plan to phone"
1.2) Go to Settings > Connections > SIM manager > Add eSIM
Then tap "Scan QR code from service provider" > Now scan the QR code provided
When prompted, tap "Add" > Allow up to 10 minutes for the eSIM to activate > Tap "Done"
Step 3. - Now configure your SIM / eSIM settings correctly
3.1) Leave "Calls" and "Messages" set to your original primary SIM
3.2) Tap "Mobile Data" > Select the eSIM > Tap "Change"
Step 4. - Ensure Data Roaming is Active
Go to "Settings" > Connections > Mobile networks > Ensure "Data roaming" is turned on